Santander Bank Pays £ 130 Million for Christmas Day Mistake | Banco Santander

Lender Santander accidentally paid out £ 130million to thousands of individuals and businesses in a Christmas Day mistake.

About 75,000 people and businesses who received one-time or regular payments from 2,000 businesses with bank accounts were inadvertently paid a second time on December 25.

The problem led the bank to try to recover the money. Payments included salaries or vendor money. Santander said the problem was the result of a scheduling issue.

“The transactions included a range of regular and on-time payments. The recipients and purpose of the payment will have varied among clients, but could have included salaries or supplier payments, ”the bank said in a statement.

Early reports of the Times error said account holders at Barclays, HSBC, NatWest, Co-operative Bank and Virgin Money were among those affected.

Banks can get the money back, but some would fear it has already been spent and they don’t want to risk pushing customers into overdrafts. According to the Times, one bank said it would be reluctant to get the money back if it meant the account holder was in overdraft.

Pay UK, which operates the main payment systems in the UK, is in talks on how to cancel payments and some of the money has already been recovered.

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As part of the “bank error recovery” process, Santander talks to rivals and contacts some customers directly.

A spokesperson said: “We are sorry that due to a technical issue, some payments from our corporate clients were incorrectly duplicated on recipient accounts.

“As a result, none of our clients have been left out and we will be working hard with many banks across the UK to recover duplicate transactions over the next few days.”

Sara Williams of the Debt Camel blog, said she was concerned the mistake could lead to further scams by criminals asking people to “return” the second payment.

“Santander should really post a few details about it, so people know what’s going to happen,” she said. “If you are contacted by someone claiming to be from Santander, I suggest you go to your bank’s fraud reports. They may be able to tell you if the contact you had is genuine.

Shawanda H. Saldana