Millions of Britons have been warned to check their bank statements after an error meant NatWest customers were charged twice for debit card transactions. The problem meant that 112,000 people were accidentally double billed and accounts showed a lower than normal balance. Some users have even found themselves in their overdrafts as a result.
A statement on NatWest’s website said: “Some customer accounts are showing debit card purchases twice, and in some cases their available balance will be lower than it should be – we are truly sorry for any inconvenience. If your available balance is affected by this, we’ll make sure you’re not left behind, and we’re doing everything we can to resolve this issue as soon as possible.We’ve only made payment to the retailer once , so it is not necessary to contact him.
NatWest customers should check their bank statements to ensure that they have not been charged more money than they should have been. The bank said you can contact their representatives on social media if you need help. Many users took to Twitter to complain.
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One person tweeted: ‘I had my transactions duplicated which put me overdrawn and I will incur charges if I don’t supposedly sort them by 3pm today. I didn’t make the same payment twice? »
Another said: ‘I’m overdrawn but haven’t spent this money please can I have some help.
A third wrote: “I just received a message from you telling me that I entered my arranged overdraft and that I may incur charges for using my overdraft. Pay in cleared funds to minimize fees. Uh, what’s going on, please? »
A fourth social media user complained, “You charged me twice.
The bank replied that it was aware of the technical fault. NatWest responded to a complaint, writing, “Don’t worry, charges caused by duplicate payments will not be applied.”
A NatWest spokesperson said: “We are aware that some NatWest customers’ accounts are showing certain Visa debit card purchases twice and in some cases their available balance will be lower than it should. We are working hard to resolve the issue and will ensure that no customer is left behind.
“Our customers can rest assured that payments to retailers/merchants have only been made once, so there is no need to contact them. Please accept our apologies for the inconvenience.”
If technical issues cause customers to miss an invoice or payment, or if they incurred charges as a result of the issue, you may be able to recover the money. NatWest has a dedicated page online to help you file a complaint. Customers can also visit their local branch to withdraw funds if online services are down.
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I’m Beth, a reporter for MyLondon, covering everything from TV and crime to human interest stories, with a particular focus on health causes. I was nominated for an NCTJ Award for Excellence in the Data category.
Three stories I’ve worked on in the last month that I’m proud of are:
‘I just want to scream’: ‘Healthy’ woman, 28, can’t even get out of bed after being stricken with paralysis, seizures and memory loss
38-year-old woman is fighting for her life and that of her baby after pregnancy ‘side effect’ turns out to be cervical cancer
“I was in so much pain that I slept standing up on a chair, but was told I had to wait eight months for surgery”
I am currently based near Hampstead but will write about any area from the best place in the world. It’s been a dream of mine since I was a little kid to live in London and I’m so grateful to be able to call this vibrant, bustling city my home.
You have a story? You can email me at [email protected] or DM me on Twitter @bethgulliver1.