National bank accounts experience payment errors on New Years Eve
Customers across the country woke up on New Years Eve to find their wages had not been paid after the bank suffered delays in processing payments overnight.
The problem, which is now resolved, left people in panic about paying their bills and feeding their children.
According to Downdetector, the problems started late last night and by 7:30 a.m. more than 800 issues had been reported.
Concerned customers have said on social media that they cannot receive money.
One person said: “Waiting for salary. I don’t have food at home to feed my two year old, and my husband can’t even get to work because he needs the money to buy gasoline.
Another tweeted: “You take our money quickly, but we can” access our wages that we have worked hard for. “
Nationwide apologized for the problem.
The company tweeted: “Sorry, there is currently a delay affecting some inbound payments. Your payment will be processed and you won’t have to do anything. ‘
However, customers have complained about the lack of time to resolve the issue, with many expected to pay their bills in the coming days.
One person said: “My wages are not showing in my bank account. All my invoices and standing orders to go out tomorrow !. ‘
At 9 a.m. on Friday, Nationwide began tweeting customers that the issue had been resolved and assured them it was a “one-time”.
This is the second time that Nationwide customers have been affected by issues in less than a fortnight.
People were unable to send or receive money a few days before Christmas due to errors that occurred on December 21.
Asked about today’s issue, a spokesperson said there had been an overnight delay for some payment types, although this was resolved this morning with payments now being processed normally.
The statement said: “There has been a delay for members to receive certain types of payments on their accounts overnight.
“The problem was quickly resolved this morning and the payments are being processed.
“The delay had an impact on payments such as programmed credits on accounts, standing orders and direct debits. We apologize for the inconvenience caused.
“Any member who needs our support following this problem can visit us in branch, contact us at 0800 302 011 or via Twitter (@AskNatiownide). ‘
Do you have a story? Contact our press team by emailing us at [email protected] Or you can submit your videos and photos here.
For more stories like this, check out our news page.
Follow Metro.co.uk on Twitter and Facebook for the latest news updates. You can now also receive Metro.co.uk items straight to your device. Sign up here to receive our daily push alerts.