Mysterious Arby’s charges appearing on bank accounts are the result of a glitch, parent company says

TEMPLE, Texas (KWTX) – The company that owns Arby’s on West Adams Avenue says the mysterious charges appearing on the bank accounts of dozens of area residents are not fraudulent, but rather the result of a problem in his system.

“I check my bank account daily,” said Jennifer Lassich, who noticed a $29.22 charge from the Arbys in her USAA account on Saturday.

Lassich didn’t eat at Arby’s that day. “We come to this place quite often, but I had proof that I was somewhere else at the time using my debit card,” she said.

Temple police said Lassich was not alone. On November 21, 2021, the police department received three calls from people who reported that their credit cards were being used to make purchases at Arby’s located at 6490 West Adams.

No one filed a real report, so the police department isn’t investigating. A Facebook post, however, said dozens of area residents were concerned about the same Arby’s mysterious accusations.

“I found it a little weird since I was still sitting in my office when it happened,” commented Matthew Jarma on the post.

Jarma didn’t notice the accusation himself, but his bank reported it as a fraud. “I got a text from my credit union’s fraud department saying someone was using my card at Arby’s in Temple,” he said.

A representative for Inspire Brands, the parent company of Arby’s, told News 10 that the charges “are not fraudulent charges.”

The representative further explained, “There was a technical issue in the processing of credit card transactions with our provider. As a result, customers can see their visits from earlier in the year appear on their bank statements today. »

Inspire Brands said its investigation found it was an isolated incident at the West Adams site and the same issue did not affect other Arbys.

Inspire Brands further explained “these are not duplicate charges” and encouraged customers with questions to contact their customer support team on their website.

News 10 asked Inspire Brands how it settles disputed charges with the financial institutions of customers affected by the issue. He emailed the following statement:

“For our valued customers, Arby’s takes the security of our customers’ data very seriously and we have safeguards in place to continuously monitor for fraudulent activity.

“Some purchases made at our franchise store at 1514 W Adams Ave., Temple, TX since the start of this year were not processed until this week due to an unforeseen credit card processing issue.

“The franchisee has taken the necessary steps to resolve the issue with the credit card processing company. We can assure our customers that there was no data breach or compromise of our systems.

“We apologize for any inconvenience this may have caused you.”

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Shawanda H. Saldana