Meijer, customers at other stores frustrated after duplicate charges on bank statements

GRAND RAPIDS, Michigan — Check your bank statements if you went shopping over the weekend.

Retailers like Meijer, Lowe’s, Costco and even Starbucks are getting complaints for charging people’s cards multiple times.

Many people say they ended up swiping their card multiple times after failed attempts, but then noticed duplicate charges.

READ: Check your cards! Local Meijer customers complain about extra charges

A Big Rapids man said he was charged three times for a vacuum cleaner, totaling more than $1,000.

“The only time I spend that amount of money, it gets billed three times over,” said Tyler Long, who has been charged multiple times after visiting Meijer over the weekend.

Long is one of many consumers to complain about being charged multiple times. He said he bought a vacuum cleaner that cost just under $400.

“Took about a few minutes for him to appreciate the process, then he said ‘card declined’, then they said ‘you need to run it in credit’, then when we ran in credit, took too long, then I just checked my bank account just to be sure, and saw that he debited it twice right away,” Long said.

He said he was also charged a third time the following day.

Barb Tindall also had a similar experience. She said she was charged twice, for a total of about $180.

“Saturday night I checked, and saw there was a charge for the 84-something, then I checked Sunday, then Sunday, they charged me another 84-something , so they made it a Saturday and a Sunday,” said Barb Tindall, who was also charged twice after visiting Meijer over the weekend.

Fox 17 reached out to Meijer for comment several times over the weekend.

A company spokesperson issued a statement on Monday.

Over the weekend, we had sporadic issues with credit/debit purchases at some of our stores, resulting in delays in processing time and in some cases multiple charges for the same amount. Our understanding is that many retailers have been affected. In most cases, financial institutions will promptly reverse duplicate charges. If a customer has a problem, they should alert their financial institution, which should be able to resolve the problem quickly.

– Meijer spokesperson

Fox 17 followed them for additional questions, including whether they had informed their employees and/or customers at their stores. No response was received.

Customers told Fox 17 they were frustrated and contacted both Meijer and their banks.

“There’s nothing. Nothing. I’m not getting any feedback from them, and it’s frustrating,” Tindall said.

Visa and Mastercard told Fox 17 their networks were operating normally over the weekend.

Chase Bank also released a statement upon request.

We are sincerely sorry for the inconvenience caused to our merchant customers and their customers. As of 4 p.m. ET on Saturday, card processing was restored. We are working on reversals of all duplicate transactions.

– Chase Bank Spokesperson

“It’s only been a few days, so I’m just going to let things calm down a bit, you know, and hopefully that gets sorted out,” Long said.

“I’m going to try to be patient about it. I just feel bad for the families that were out in the open. I mean, you know, times are tough right now,” Tindall said.

A Starbucks spokesperson also released a statement following reports of dual charges.

On May 21, for a short time, Starbucks customers who used a credit or debit card for purchases may have been denied. We have fixed the error and customers will not be charged in error. We apologize for the inconvenience. If customers need additional assistance, we encourage them to contact our customer service department at (800) 782-7282 or via email.

– Starbucks spokesperson

Fox 17 also reached out to Costco and Lowe’s for comment, but did not hear back.

It is still unclear how many people were affected and how large the affected area was.

Shawanda H. Saldana