Leeds council withdraws £150 from people’s bank accounts amid chaos of refund errors

Leeds residents have shared their confusion after an accident saw Leeds City Council accidentally donate more than £3million, which it is now seeking to recover.

An error in the processing of council tax refund payments meant that some 25,000 people received double the £150 refund they were owed. The council are now seeking to recoup the full £3.75million they should not have paid.

In a statement posted to its Facebook page, the council said: “We are aware that a significant number (25,000) of municipal tax refund payments have been duplicated, meaning some residents have received the payment twice. .

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“This is due to a process error where the same payment file was incorrectly processed twice after it was initially rejected by the bank. We are working with our bank to recover duplicate payments so the situation can be rectified as soon as possible.

“We advise residents to verify affected accounts and keep in mind that duplicate payments will be recovered.

“We would like to apologize for any confusion or inconvenience the duplicate payments may have caused. Our agents have worked hard to ensure residents receive the £150 discount as quickly as possible and that 120,000 payments have been made properly.”

The post was inundated with comments from confused residents, many of whom said they had yet to receive any payment. Rea Bea wrote, “Some people got 2 payouts but I didn’t get any.”

McCreesh PJ agreed, “The first payment would be fine, the second doesn’t matter.” And Holly Rooney added: “I haven’t even received my refund and it was due last week.”

A resident also said she received a duplicate payment, but was not told how to return it when she asked. Helena Sykes said: “I received a duplicate payment today and called to let them know but they said they didn’t know how I could return the money, will it be collected automatically or will we receive a separate invoice and instructions on how to pay it?

Among the confused responses were also messages expressing shock and anger. Marian Ni Ruaidh commented, “You’re not treating anything right.” Also unimpressed, John Turner wrote, “…and these people are in charge of our finances!!!”

Shawanda H. Saldana