Atento Reports

Posted: October 22, 2021 at 4:05 p.m. CDT|Update: 38 minutes ago

NEW YORK, 22 October 2021 / PRNewswire / – At Atento SA (NYSE: ATTO, “Atento” or the “Company”), the leading company in CX solutions and business process outsourcing (CRM / BPO) in Latin America and one of the world’s five largest vendors, we detected a cybersecurity attack on our IT systems by Brazil to Sunday 17 October 2021.

Atento (PRNewsfoto / Atento)

We immediately deployed all available cybersecurity protocols to assess and contain the threat.

Our top priority has always been to ensure the protection and integrity of our customers’ data and systems. In order to avoid any possible risk to our customers, we have proactively isolated the impacted systems inside Atento and also suspended the connections of our systems to those of our customers in Brazil. This is what caused the disruption of service.

Our investigations are still ongoing and we are working closely with our advisers and the relevant authorities to assess the business impact of the incident and take appropriate action.

We quickly got the threat under control and within the first 24 hours we were able to start providing limited service to some customers.

At this time, we have already resumed data center operations and will continue to gradually recover services from the remaining affected sites.

We would like to thank all our customers who are and were fully united during this incident.

About Atento

Atento is the largest provider of customer relationship management and business process outsourcing (“CRM BPO”) services in Latin America, and among the top five global suppliers. Atento is also one of the leading providers of proximity CRM BPO services to companies operating in United States. Since 1999, the company has developed its business model in 14 countries where it employs around 139,800 people. Atento has more than 400 clients to whom it offers a wide range of CRM BPO services through multiple channels. Atento’s clients are mostly leading multinational companies in industries such as telecommunications, banking and financial services, healthcare, retail and government, among others. Atento shares trade under the symbol ATTO on the New York Stock Exchange (NYSE). In 2019, Atento was named one of the 25 Best Multinational Companies in the World and one of the Best Multinational Companies to Work for. Latin America by Great Place to Work®. Additionally, in 2021, Everest named Atento as a Featured Artist, Gartner named the Leading Company in the Gartner Magic Quadrant 2021. For more information, visit

Forward-looking statements

This press release contains forward-looking statements. Forward-looking statements can be identified by the use of words such as “may”, “should”, “expects”, “plans”, “plans”, “believes”, “estimates”, “predicts”, ” intends ”,“ continue ”or similar terminology. In particular, these forward-looking statements include those regarding the extent of the cybersecurity attack and the resulting business impact, the outcome of Atento’s investigation of the incident and the effectiveness of the measures taken by Atento to contain the incident and restart operations. These statements only reflect Atento’s current expectations and are not guarantees of future performance or results. These statements are subject to risks and uncertainties which could cause actual results to differ materially from those contained in forward-looking statements. Risks and uncertainties include, but are not limited to, competition in Atento’s highly competitive industries; increases in the cost of voice and data services or significant interruptions to these services; Atento’s ability to keep pace with its customers’ needs for rapid technological change and system availability; the continued deployment and adoption of emerging technologies; loss, financial hardship or bankruptcy of key customers; the effects of global economic trends on the activities of Atento customers; the non-exclusive nature of Atento’s customer contracts and the absence of revenue commitments; breaches of the security and confidentiality of the systems Atento uses to protect personal data; the cost of current and future litigation; the cost of defending Atento against intellectual property infringement claims; extensive regulations affecting many of Atento’s activities; Atento’s ability to protect its proprietary information or technologies; interruptions in service to Atento’s data centers and operations; Atento’s ability to retain key personnel and attract a sufficient number of qualified employees; increases in labor costs and turnover rates; political, economic and other conditions in the countries where Atento operates; changes in exchange rates; the ability of Atento to complete future acquisitions and to integrate or achieve the objectives of its recent and future acquisitions; future impairments of our substantial goodwill, intangible assets or other long-lived assets; Atento’s ability to collect trade receivables on behalf of its customers; and the current COVID-19 pandemic. Atento is also subject to other risk factors described in documents filed by the Company with the United States Securities and Exchange Commission. These forward-looking statements speak only as of the date on which the statements were made. Atento assumes no obligation to publicly update or revise forward-looking statements, whether as a result of new information, future events or otherwise.

Media relations
[email protected]

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